Standard returns - Not accepted
Refund & Returns Policy
Every item on dhoptcg.com — including made-to-order and custom-configured pieces — is printed specifically to fill orders as they come in. Because of this, we don't accept returns or exchanges for reasons like a wrong size guess, a change of mind, or ordering the wrong part for your setup.
Please double check compatibility, dimensions, and color before checking out. If you're unsure whether a part fits your vending machine or card storage setup, reach out before ordering — we're glad to answer any questions via support@dhoptcg.com.
If your item arrives damaged, warped, mis-printed, or otherwise doesn't match its listing, that's on us — and we'll make it right at no cost to you.
Contact us within 14 days of delivery with your order number and clear photos of the issue. This lets us verify the defect quickly and get a replacement moving without back-and-forth.
Order number, which item is affected, and 1–3 photos showing the defect clearly.
Most claims are confirmed within 1–2 business days from the photos alone — no need to ship anything back yet.
Once confirmed, we'll print and ship a replacement part, or refund your order to the original payment method — whichever you'd prefer.
If we need the original part back for quality review, we'll send a prepaid shipping label. You won't pay out of pocket for a confirmed defect.
Approved refunds are issued to your original payment method. Depending on your bank or card provider, it can take a few extra business days to appear on your statement after we process it.