{"id":50,"date":"2026-07-13T01:12:34","date_gmt":"2026-07-13T01:12:34","guid":{"rendered":"https:\/\/dhoptcg.com\/?page_id=50"},"modified":"2026-07-13T01:34:59","modified_gmt":"2026-07-13T01:34:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/dhoptcg.com\/?page_id=50","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"brz brz-root__container brz-reset-all brz-root__container-page\" >\n<section id=\"xzxFuMY60jzl_xzxFuMY60jzl\" class=\"brz-section brz-css-d-ynf0il brz-css-nq76tv\">\n<div class=\"brz-section__content brz-section--boxed brz-css-d-oh3bvl brz-css-1gxqufo\" data-brz-custom-id=\"xGqvMw5SyenL\">\n<div class=\"brz-container brz-css-d-x9rvyp brz-css-14rvow4\">\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-15r8imy brz-wrapper\">\n<div class=\"brz-wp-shortcode brz-css-d-19rsjz0 brz-css-qoe7d1\" data-brz-custom-id=\"iyd0QMDw9tac\">\n<div>\n<p><span style=\"font-size: 2.61792em; letter-spacing: -1px;\">Refund &amp; Returns Policy<\/span><\/p>\n<div class=\"wrap\">\n<div class=\"summary\">\n<div class=\"cell\">\n<div class=\"label\">Standard returns &#8211; Not accepted<\/div>\n<\/div>\n<div class=\"cell\">\n<div class=\"label\">Defective items &#8211; Replaced or refunded<\/div>\n<\/div>\n<\/div>\n<section>\n<div class=\"sec-head\">\n<h2>&nbsp;<\/h2>\n<h2>All sales are final<\/h2>\n<\/div>\n<p>Every item on dhoptcg.com \u2014 including made-to-order and custom-configured pieces \u2014 is printed specifically to fill orders as they come in. Because of this, we don&#8217;t accept returns or exchanges for reasons like a wrong size guess, a change of mind, or ordering the wrong part for your setup.<\/p>\n<p>Please double check compatibility, dimensions, and color before checking out. If you&#8217;re unsure whether a part fits your vending machine or card storage setup, reach out before ordering \u2014 we&#8217;re glad to answer any questions via <a href=\"mailto:support@dhoptcg.com\">support@dhoptcg.com<\/a>.<\/p>\n<\/section>\n<section>\n<div class=\"sec-head\">\n<h2>The one exception: manufacturing defects<\/h2>\n<\/div>\n<p>If your item arrives damaged, warped, mis-printed, or otherwise doesn&#8217;t match its listing, that&#8217;s on us \u2014 and we&#8217;ll make it right at no cost to you.<\/p>\n<div class=\"panel\">\n<h3>Covered as a defect<\/h3>\n<ul>\n<li class=\"yes\">Layer separation, cracking, or warping affecting fit or function<\/li>\n<li class=\"yes\">Missing or incorrectly printed components from your order<\/li>\n<li class=\"yes\">Item arrives broken due to a print or packaging failure<\/li>\n<\/ul>\n<\/div>\n<div class=\"panel\">\n<h3>Not covered as a defect<\/h3>\n<ul>\n<li class=\"no\">Damage from drops, misuse, or improper installation after delivery<\/li>\n<li class=\"no\">Normal wear from regular use over time<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section>\n<div class=\"sec-head\">\n<h2>Reporting a defect<\/h2>\n<\/div>\n<p>Contact us within <strong>14 days of delivery<\/strong> with your order number and clear photos of the issue. This lets us verify the defect quickly and get a replacement moving without back-and-forth.<\/p>\n<\/section>\n<section>\n<div class=\"sec-head\">\n<h2>How it works<\/h2>\n<\/div>\n<div class=\"steps\">\n<div class=\"step\">\n<div class=\"step-num\">&nbsp;<\/div>\n<div class=\"step-body\"><strong>Email us with the details<\/strong><\/div>\n<div class=\"step-body\">\n<p>Order number, which item is affected, and 1\u20133 photos showing the defect clearly.<\/p>\n<\/div>\n<\/div>\n<div class=\"step\">\n<div class=\"step-num\">&nbsp;<\/div>\n<div class=\"step-body\"><strong>We review the claim<\/strong><\/div>\n<div class=\"step-body\">\n<p>Most claims are confirmed within 1\u20132 business days from the photos alone \u2014 no need to ship anything back yet.<\/p>\n<\/div>\n<\/div>\n<div class=\"step\">\n<div class=\"step-num\">&nbsp;<\/div>\n<div class=\"step-body\"><strong>Replacement or refund, your choice<\/strong><\/div>\n<div class=\"step-body\">\n<p>Once confirmed, we&#8217;ll print and ship a replacement part, or refund your order to the original payment method \u2014 whichever you&#8217;d prefer.<\/p>\n<\/div>\n<\/div>\n<div class=\"step\">\n<div class=\"step-num\">&nbsp;<\/div>\n<div class=\"step-body\"><strong>Return shipping, if needed<\/strong><\/div>\n<div class=\"step-body\">\n<p>If we need the original part back for quality review, we&#8217;ll send a prepaid shipping label. You won&#8217;t pay out of pocket for a confirmed defect.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section>\n<div class=\"sec-head\">\n<h2>Refund method<\/h2>\n<\/div>\n<p>Approved refunds are issued to your original payment method. Depending on your bank or card provider, it can take a few extra business days to appear on your statement after we process it.<\/p>\n<\/section>\n<footer>Questions about an order? Email us at <a href=\"mailto:support@dhoptcg.com\">support@dhoptcg.com<\/a> with your order number and we&#8217;ll get back to you as soon as we can.<\/p>\n<p>dhoptcg.com \u2014 this policy applies to purchases made directly through our site.<\/p>\n<\/footer>\n<\/div>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section><\/div>\n<p><!-- version:1783906499 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy Standard returns &#8211; Not accepted Defective items &#8211; Replaced or refunded &nbsp; All sales are final Every item on dhoptcg.com \u2014 including made-to-order and custom-configured pieces \u2014 is printed specifically to fill orders as they come in. Because of this, we don&#8217;t accept returns or exchanges for reasons like a wrong [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"brizy-blank-template.php","meta":{"footnotes":""},"class_list":["post-50","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"brizy_media":[],"_links":{"self":[{"href":"https:\/\/dhoptcg.com\/index.php?rest_route=\/wp\/v2\/pages\/50","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dhoptcg.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dhoptcg.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dhoptcg.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dhoptcg.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=50"}],"version-history":[{"count":4,"href":"https:\/\/dhoptcg.com\/index.php?rest_route=\/wp\/v2\/pages\/50\/revisions"}],"predecessor-version":[{"id":333,"href":"https:\/\/dhoptcg.com\/index.php?rest_route=\/wp\/v2\/pages\/50\/revisions\/333"}],"wp:attachment":[{"href":"https:\/\/dhoptcg.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=50"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}